Online Ordering Info
Our success and reputation has always been based on our personal attention to each particular customer and we have kept that maxim while we expand to telephone and internet orders. Even though many successful Internet companies have eliminated the personal touch, we believe that it is too important to overlook. We encourage you to contact us by e-mail, phone or fax.
- Credit Card – We can process your order via Credit Card but we can only ship to the confirmed mailing address of the Credit Card holder.
- Certified Cheque or Money Order – Payments can be drawn in Canadian or US Dollars.
- Billing – We do not accept billing except to qualified institutions using official purchase orders.
Many of our customers are not from Canada and we deal in international currencies on a daily basis. For an exchange rate, we honour the rate posted at www.xe.com at the time of the transaction. To find our prices in US Dollars, or other currencies, visit the XE Currency Converter.
We ship by UPS unless another service is specifically requested. UPS has different service levels and we will suggest one to you that suits your particular order.
If we don’t pack your order well, you won’t be happy. We pack all of our orders so that they will arrive in perfect condition.
We want to make sure that you are happy with your purchase. We have had very few instances of customers wanting to return their purchases but we understand that sometimes it is unavoidable. Except when noted, all items may be returned within 7 days of delivery. We are unable to refund any return shipping charges and insurance on all return shipments is mandatory.
We will never divulge any of your personal information. Whether you are renting an instrument or ordering online, none of the details of your transaction will ever be made available to anyone. For those who have signed up to our e-mail list, your e-mail address is never made available to anyone.
Although we make every effort to maintain the accuracy of our descriptions and prices on this website, we reserve the right to change any information without notice. Prices, availability and all other information is subject to change at any time without notice.