Contact
Prussin Music Inc.
3607 West Broadway
Vancouver BC V6R 2B8
Phone: (604) 736-3036
Toll Free: 1-800-668-4122
Fax: (604) 736-3027
E-mail: sales@prussinmusic.com
Regular Store Hours
Monday through Saturday 10:00 AM - 6:00 PM
Sunday 12:00 - 5:00PM
Our Location
After moving three times in 15 years, Prussin Music
now rests on the corner of Broadway and Dunbar St, one block east
of Alma St. Our current location has larger repair facilities, increased
retail space and ample free parking.
We also have six depots across BC that can rent instruments
on behalf of Prussin Music. Through our depots, you are able to purchase,
rent or return an instrument from Prussin Music. All of our depots
are able to forward an instrument to us for repair.
Online Ordering
Our success and reputation has always
been based on our personal attention to each particular customer
and we have kept that maxim while we expand to telephone and Iinternet
orders. Even though many successful Internet companies have eliminated
the personal touch, we believe that it is too important to overlook.
We encourage you to contact us by e-mail, phone or fax.
Payment
- Credit Card - We can process your order via Credit
Card but we can only ship to the confirmed mailing address of the
Credit Card holder.
- PayPal - After being an active seller on Ebay since
2002, we maintain a PayPal account. Our PayPal account is registered
to sales@prussinmusic.com
- Certified Cheque or Money Order - Payments can
be drawn in Canadian or US Dollars.
- Billing - We do not accept billing except to qualified
institutions using official purchase orders.
International Transactions
Many of our customers are not from Canada and we
deal in international currencies on a daily basis. For an exchange
rate, we honour the rate posted at www.xe.com
at the time of the transaction. To find our prices in US Dollars,
or other currencies, visit the XE
Currency Converter.
Shipping
We ship by UPS unless another service is specifically
requested. UPS has different service levels and we will suggest one
to you that suits your particular order.
Packing
If we don’t pack your order well, you won’t be happy.
We pack all of our orders so that they will arrive in perfect condition.
Returns
We want to make sure that you are happy with your
purchase. We have had very few instances of customers wanting to return
their purchases but we understand that sometimes it is unavoidable.
Except when noted, all items may be returned within 7 days of delivery.
We are unable to refund any return shipping charges and insurance
on all return shipments is mandatory.
Privacy
We will never divulge any of your personal information.
Whether you are renting an instrument or ordering online, none of
the details of your transaction will ever be made available to anyone.
For those who have signed up to our e-mail list, your e-mail address
is never made available to anyone.
Disclaimer
Although we make every effort to maintain the accuracy
of our descriptions and prices no this website, we reserve the right
to change any information without notice. Prices, availability and
all other information is subject to change at any time without notice.