1. Prussin Music uses a semester-based lesson system. The year is broken down into 4 terms: Fall (September to December); Winter (January to March); Spring (April to June); and Summer (which is split into two sessions). The Summer semester is divided into two months; July & August and is a stand alone semester. You may register for just one month or both.  View our Lesson Schedule page to learn more.

2. Payment for lessons must be received in advance of each term, for the entire term, in order to secure a time slot. Payment can be made in person at the store, or by telephone with the use of a credit card.  Sorry, we are not able to accept registrations via email or web at this time.

3. Refunds are only given up until the student has had their first two lessons, and will be pro-rated accordingly. After the second lesson, there are no refunds given for a student who withdraws from lessons. Also, students may not change teachers after their second lesson in the term.

4. Refunds/Cancellations and Make-ups:  There are no refunds for missed lessons. Fall, Winter & Spring students who register with 6 or fewer lessons remaining are eligible for a maximum of one make-up, while those who register with 7 or more lessons remaining are eligible for a maximum of 2 lessons, provided adequate notice is given.  See our Cancellation Policy below (Adequate notice is defined).  One week at the end of each term is reserved for make-up lessons, which may be arranged by the teacher.   Teachers will communicate directly with the student or parent to schedule make-ups if the student is eligible.  Please contact the store directly by phone in order to provide notice of cancellation or upcoming missed lesson (see details below).   Students who register, in their entirety, for both Summer sessions are entitled to a maxium of 1 make-up, provided adequate notice is given and are thus charged for one less lesson.  There are no make-ups for Group Lessons.

Cancellation Policy for Private Lessons 

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• If you, or your child, is unable to attend a lesson, please inform us one week in advance.
• In case of sickness, please notify Prussin Music before noon on the lesson day.
• This policy does not apply to group lessons, for which there are no make-ups.  

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To cancel a Lesson, please call the store at (604) 736-3036.  If it is after or before business hours, please leave us a message.  Messages are checked each morning at 10 am.  The staff at the store will forward your cancellation information to the teacher.  Please note that we will not be able to pass information onto the teacher if you contact us at 6 pm or later for an evening cancellation.

While students are able to cancel their lesson at any time, students will only qualify to receive a make-up for a cancelled lesson when they have provided adequate notice to the Prussin Music and the teacher as referenced above in our Cancellation Policy.  Make-ups will not be given to students who do not provide adequate notice.